REQUEST A
SERVICE CALL
Starting at $118
We charge a $118 diagnostic fee for a technician to visit your home, diagnose the issue, and provide a repair quote. This fee can be applied to your completed repair.
Professional Repairs
Our technicians strive to complete repairs on the first visit. If a part needs to be special-ordered, then we'll schedule a return visit to complete the repair once it arrives.
Dependable Workmanship
We fully stand behind our repair services. This is why we offer a 90-day warranty on parts and labour, so you can rest assured that your satisfaction is our guarantee.
Reviews
Scott Moon
15:26 20 Mar 23
Sent in a contact request to inquire about removing our old dishwasher and installing our new dishwasher. Received a call almost right away from Jessica. She was amazing on the phone, helping us set up an install date and time, even coming to St Thomas to complete the install. Beau and Brian arrived early in their service window and they did an amazing job!!! They were super easy to talk to while they worked away. Our New dishwasher looks great!!!! Thanks for your Help. We really appreciate it. We highly recommend Dowell Equipment. Scott and Laura Moon.
upkar dhinsa
18:16 01 Mar 23
Very courteous and knowledgable and prompt technician. The came,they diagnosed and they fixed what more can you ask. They are my go to business as far as appliances go.
V Stannard
15:53 17 Feb 23
Very prompt service, friendly tech that was very informative on what the issue was with my washer. I would recommend Dowell to friends and family, and will use again.
John Gross
17:00 03 Feb 23
Great sevice on my old washer that has finally died after 10 years of yeoman service at a commercial location. Beau and his team of staff will keep my next one going this long I'm sure.JohnMassage addict london
Elizabeth Picotte
14:01 28 Jan 23
We called Dowell Equipment Service to install a part we had puchased from another appliance repair company. We had purchased the part when our washing machine was acting up but once the part came in the washing machine was working fine. When the machine started acting up again we called the company who we had purchased the part from and they were closed for a month.Dowell came and did a full diagnostic routine on the machine and installed the part. They gave us a break down of pricing before installation and put the machine through another round of test once the part was installed. They were professional, were clear in their communication, quick and efficient with their work. We will definitely call them in the future
Tanya Spruyt
19:52 26 Jan 23
Our daughter told us about this company. I am glad. They were quick responding to my call. Personnel very friendly and efficient. Answered my questions. I would definitely use them again if needed.
Alexandra Soltan
23:01 21 Jan 23
Fixed my very old dryer - problem was diagnosed efficiently and explained well to me. New part installed and the dryer is working good as new. Thanks.
Elaine Weaver
16:04 20 Jan 23
My washing machine was not draining. Dowell was here the next morning. Meanwhile I had discovered the cause quite by accident when the lid of my top load washer banged close and the water started to drain!! They immediately knew it was a worn switch and had it replaced and working within 15minutes. Great service. I have to admit I was a little startled at the $302 price but it certainly is less than a new washer and the service was excellent and I certainly couldn't do the job myself. I certainly don't mind paying for service and expertise.
Shiva Khademi
02:48 17 Jan 23
We had no heat coming from the broil element in our Samsung gas range. We called Dowell equipment services and they gave us a quick appointment time and they came on time and let us know when they were on their way. They did the diagnostic and were knowledgeable and explained everything to us. They fixed the issue right there as it was a burned wire in the back of the stove and were a reasonable price. Would use again and recommend.
Charlene Clarke
18:55 12 Jan 23
Excellent customer service, my request was answered and handled, in less than an hour I was able to solidify a service call. The technician was quick and thorough. They make payments very easy. SUPERB!
Bradley Gleed
15:33 10 Jan 23
Tech always professional and thorough by sharing information on the process for diagnosis as well as most economical way to repair replace. Never tries to convince you to perform unnecessary service and advises you of best path to take based on your best interest and not his. Highly recommend.
Jessica Hilborn
20:41 09 Jan 23
We were very impressed with the service provided by Beau/Jessica and their team.Returned phone calls and scheduled appointments mean so much today as a customer.Great job Team - thank you for fixing the dryer for us and the amazing service!
Marshal Hemmings
15:54 06 Jan 23
Excellent company, highly recommend! Used Dowell twice and both times their team was professional, friendly, and knowledgeable. From scheduling the appointments, to having my appliances diagnosed & repaired everything met or exceeded my expectations. Pricing was fair, especially given how well all phases of my service call were handled. Techs that arrived wore booties, were courteous, and were an efficient & effective team. Can’t say enough about these folks, had to give them a shout out. Keep up the excellent work!
Wilson Mor
21:51 05 Jan 23
Very impressed by the reps at Dowell Equipment Services. I found them to be open and responsive to my questions, and supportive about options to repair/replace our fridge. Would definitely call them again for other repair services down the road.
Dave Wilkins
17:11 28 Dec 22
Contacted Dowell Equipment Services just before Christmas and were very prompt in getting back to us.Were able to not only diagnose the issue but had the parts in stock to get us up and running.Would definitely recommend them and use them again in the future.
Joe Rylett
01:45 23 Dec 22
Excellent Team! They had my stove diagnosed and fixed in no time and even saved me a ton of money my good old fashion repair instead of just replace! These folks know what they're doing. I never leave reviews but they are fantastic! Thank you again!
Ashley Rozell
01:32 17 Dec 22
I was experiencing issues with my fridge not cooling on a Thursday evening. I called Dowell Friday morning spoke to Jessica and they had someone at my door within a few hours. The two gentlemen who fixed the issue were great! They got right to work, explained and fixed the issue. This company puts the customer first. Thank you very much Jessica and Beau. Really appreciate it!
Cindy Kissau
18:28 14 Dec 22
Excellent service. Quick to come out and diagnose and able to return within the week to replace parts. Also looked at another appliance to diagnose problem. Friendly and knowledgeable.
Micah Church
17:30 12 Dec 22
I 100 percent recommend Beau and his team. The professionalism and honesty are top notch. 2 years ago Beau came out when we had an issue with our dryer. He charged a reasonable price and it is still working well to this day. Just last week our front load washer drum became lodged and would not spin. We called him up and he came out for a service call. He was very upfront and said he could do the repair but that in his opinion its better get a new one as the repair is costly and a new machine would be a few hundred more. I always appreciate when someone who could be making more money off me looks out for my families best interest, instead of looking for money for themselves. I will always recommend Beau.
glen winegarden
12:14 10 Dec 22
Beau and Brian were great with the service call. They were considerate and well mannered using boot covers indoors and explaining everything during the examination. I highly recommend using their service. Thank you.
Stacey Barager
18:34 05 Dec 22
Very courteous and very friendlyThey responded to my request extremely quickly with very friendly service my washer was looked at same day awesome and fixed in a very timely manner. Very professional and I would totally recommend Dowell Equipment Services.
Amerah E
18:41 29 Nov 22
Five stars! Very thorough analysis to help understanding the issue. Amazing customer service and highly reasonable fees. Would highly recommend to anyone.
David Atkinson
23:40 23 Nov 22
Excellent communication with Jennifer at the office . Problem was quickly identified and a quote provided by Beau.Part immediately ordered and repair date set up. Would recommend this company.
Jill Fowler
17:18 21 Nov 22
Beau is fantastic so is Jessica who fitted me in early Monday after I had a flooded kitchen on the weekend. Beau diagnosed & fixed the problem quickly at a reasonable price. I am forever grateful!
Amanda Liotta
22:05 18 Nov 22
After the service call and due to our fridge still being in warranty, it made sense to go with the manufacturer. However, the service guy was so helpful I wish I could have used him!
Tori Berk
16:23 18 Nov 22
Our 2.5 year old Kitchen-aid oven gave out on us and Dowell was so helpful start to finish. It wasn’t an easy fix but they were able to get it up and running again for us. It was a 10/10 customer experience and we would absolutely use them again and reccomend them to friends.
Sara Marshall
19:10 17 Nov 22
My experience with Dowell was great. From my first call to the finished work. Beau, the technician did a great job. He arrived within the window of time I was scheduled, he was friendly, he informed me of what he was doing and the cost as he went. He was prepared with the part that was needed to fix my oven and he worked efficiently. I would definitely use their services again.
Aimee Vodden
00:20 11 Nov 22
Thank you Beau!!! Amazing job!! Very impressed !!! we were out a washing machine for over a month tried a guy before who wasted our time... Beau came with everything he needed to fix our washing machine in no time! Will use this company again!!
Linda Dixon
21:13 04 Nov 22
Beau arrived on time and did an assessment of the problem with our fridge. He determined the issues and provided an estimate which was reasonable. It included parts and labour. He completed the service and repair and cleaned up everything. One day later the fridge is working perfectly. Highly recommend Dowell!
Common Appliances We Repair
Refrigerator
Dishwasher
Washing Machine
Range / Oven
Cooktop / Stove
Dryer
Microwave
Garbage Disposal
Top Brands We Repair
