Dowell Equipment Services

Serving London, Ontario & Surrounding Areas

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Starting at $98

We charge a $98 diagnostic fee for a technician to visit your home, diagnose the issue, and provide a repair quote. This fee can be applied to your completed repair.

Professional Repairs

Our technicians strive to complete repairs on the first visit. If a part needs to be special-ordered, then we'll schedule a return visit to complete the repair once it arrives.

Dependable Workmanship

We fully stand behind our repair services. This is why we offer a 90-day warranty on parts and labour, so you can rest assured that your satisfaction is our guarantee.

Reviews

Sam Ouellette
Sam Ouellette
20:18 25 Nov 21
Hands down the best customer service from a repair service!! The office staff are so friendly and accommodating, and the techs are always very pleasant and informative. Would highly recommend for anyone looking for efficient and effective service repair!
Mary & Dave
Mary & Dave
18:48 24 Nov 21
I thought they were great. Very responsive - kept me posted on when the part was available, etc. Very professional. I delayed responding because I wanted to wait a "reasonable" length of time to ensure the repair was still OK.
khyley patterson
khyley patterson
17:22 18 Nov 21
We had our previous dishwasher removed, and a new one installed. What our technician Beau did not expect, was that our son had lost our hamster this morning! As soon as he went to unhook the previous dishwasher, our hamster “buddy” greeted him, then slipped away into a hole under our counter and out of the Beau’s grasp. Installation continued, while being cautious of missing buddy. When finished Beau dedicated extra time to literally rescuing our hamster from inside of the counter space, and handing him off to my husband. 10/10 service. Friendly, and dealt with a hectic unexpected situation with ease !!!! I recommend this company above all else.
Terra Stone
Terra Stone
21:50 15 Nov 21
Beau came in was polite got right to work had the problem solved in no time (other then the fight my dryer put up) He also took the time to clear up the extra dog hair inside. I could have asked for better service. From filling out the forms to call back time to service you can not go wrong.
Graziano Torresan
Graziano Torresan
23:12 10 Nov 21
Called regarding a dishwasher problem.Thank you to Jessica whom I spoke with regarding the service call and Beau the technician for their professionalism and commitment to providing excellent customer service. The issue was resolved quickly and efficiently. I highly recommend Dowell Equipment Services .
Denis Crane
Denis Crane
14:04 01 Nov 21
Service was excellent. The representative Bo arrived on time. He solved the problem within a half hour without the need of parts etc. He was careful and very pleasant. I would recommend their service highly.
Cassandra Sauer
Cassandra Sauer
22:39 21 Oct 21
I did not get my dryer repair due to the fact the part was no longer available. But they gave me tips on what could possibly make my dryer last abit longer till I could find a different one. Friendly ! Was my first time using their services and I'd use them again!
Kelsey Vandenberg
Kelsey Vandenberg
14:20 12 Oct 21
Beau from DES has great service and is efficient with fixing your machine. Made the service call very easy and fixed the issue in a flash.Highly recommend!
Bradley B.
Bradley B.
16:48 01 Oct 21
I contacted the office and dealt with Jessica, who was fantastic. She promptly ordered the part and called me when it came in to schedule an appointment the same week. The guys showed up on time and were courteous and professional. Good price, honest work, Great people. I will highly recommend.Update:The last repair was for a glass stove top replacement.We have had them in again to repair our dishwasher. Beau diagnosed the problem correctly and the parts were in quickly. The repair was done right the first time.I have dealt with other repair companies in the past and none have come close to the quality and service of Dowell. I will deal with only these great people for any future repairs.
Dave Kent
Dave Kent
20:19 30 Sep 21
We had Dowell do some work on our fridge. They had good communication throughout our experience, showed up on time, completed the work at a fair price, and were pleasant to deal with.
gwen shantz
gwen shantz
23:22 20 Sep 21
Dave came to check out my furnace. He was very professional and let me know that a part would have to be replaced at a later date. Very good price also. I would recommend this company.
Cynthia Kueneman
Cynthia Kueneman
17:44 20 Sep 21
I was impressed by their professionalism. Upon arrival, they assessed my oven and provided me with options for repair. Once they had the igniter installed, they looked for possibly ways to improve the manner in which it worked. They were able to do all that within 20 minutes of entering my home. Great job!
Steve Young
Steve Young
19:05 17 Sep 21
From the first call to the repair these guys were very professional and courteous and made the whole process seem so easy. The repairmen had my dryer pulled apart and diagnosed in minutes, and repaired quickly. I highly recommend this company!
Simon Worth
Simon Worth
20:38 09 Sep 21
Prompt and on time - diagnosed my issue and were quick. They couldn't do much for me - as the product is no longer available for the part I need, but gave me some tips and tricks to keep it running until I get a new dryer.
Margie Crackel
Margie Crackel
17:23 30 Aug 21
Phenomenal service!They responded very quickly to my on-line request, followed up with a phone call within a few short hours to schedule an appointment within 24 hours. The appointment booking was informative, thorough and extremely polite. The technicians were introduced via e-mail as well as text, advising they wer en route. They arrived on time and were extremely professional and helpful. Every transaction was first-class. HIGHLY RECOMMEND Dowell Equipment Seervices. Thank you Jessica, Beau and Kilian.
Michelle L
Michelle L
18:39 24 Aug 21
Beau was very friendly and professional! He was knowledge and knew exactly what the issue was and was prepared with the replacement part and fixed it very quickly. We will definitely use this company again!He was also great with my dog which was a bonus! 😄
Colleen Bottcher
Colleen Bottcher
20:08 17 Aug 21
Beau Dowell is the best appliance repair guy I ever met. He fixed my stackable drier problem by himself. He actually took the entire thing apart. He works fast & you can tell he knows exactly what he is doing. I would recommend him in a heartbeat. His price was also very reasonable.
Val Williams
Val Williams
19:31 13 Aug 21
Very pleased with this company! Very professional and trustworthy. Bo did a great job analyzing the problem and repairing it. Would absolutely recommend this company.
Sarah H
Sarah H
17:28 13 Aug 21
Fantastic experience from start to finish. My washer broke upon returning from vacation and I was able to book a service call the next day. The problem was diagnosed and fixed in a timely manner for less than I was expecting to pay. Highly recommend.
Dorothy Warren
Dorothy Warren
22:56 06 Aug 21
My Dad came home after a lengthy hospital stay and is still recovering. We have a lot of laundry needs as part of the recovery and his gas dryer stopped producing heat. When I scheduled the service call the details of the process and the pricing structure were thoroughly explained. They had someone out very quickly and Beau was so considerate toward my Dad, who in his younger days would have fixed most things around the house himself. The office manager was professional, kind and helpful in getting the repair scheduled ASAP after the part had arrived. I was impressed with the level of communication at all steps through the process and every commitment made was kept. I trust and appreciate the service we received and I feel the price was more than fair. Although as a rule I do not write reviews I felt compelled to acknowledge Dowell Equipment Services and would not hesitate to both use them again or recommend them to others.
Reveal Cannabis
Reveal Cannabis
10:30 23 Jul 21
Friendly and tenacious. We had Beau come out to look at a washing machine that was making a ridiculous noise. At first, he didn't think he was going to be able to fix it but he spent some time with it and grabbed a couple of different tools and took us from a $700 repair (or a new washer) down to $300. He was extremely friendly and explained everything well. If you need something fixed, call this man. He's fantastic!
Duncan Harrop
Duncan Harrop
16:00 14 Jul 21
Our refrigerator stopped cooling and the freezer stopped freezing. Jessica was amazing and managed to schedule Beau to us within 2 hours. Beau was fantastic, he diagnosed the issue immediately and then recommended we use the LG out-of-warranty service. He did not charge us for the visit; he was the consummate professional. We highly recommend Dowell for all appliance repairs; they will definitely be our go to service for any future appliance issues. They really deserve more than 5 stars!
Christopher James Fowler
Christopher James Fowler
04:24 07 Jul 21
Used him on my personal home. He's the guy you want to use. Super professional and a clever problem solver. PREVIOUS COMMENTS***Beau (Dowell) is the best. Used him multiple times and he’s prompt, professional, fair and very decent.
Rebecca Cramer
Rebecca Cramer
19:00 06 Jul 21
Right from my first call, through completed service, this was a fantastic experience! Quick, efficient, friendly and courteous!Beau was willing to answer all of my questions, and took the time to explain what had happened and needed to be done.Hopefully it will be awhile, but I will be a returning customer!
Susanne Goudswaard
Susanne Goudswaard
14:02 22 Jun 21
Replacement for ice makerI was very impressed with the level of professionalism and quick and accurate diagnosis of the problem. Jessica is friendly and excellent at coordinating appointments. I was also very impressed with Beau and his attention to detail. He informed us of the cost of the parts and ordered them right away. I would highly recommend this company.
Victoria Ross
Victoria Ross
14:12 21 Jun 21
Although my part did take a while to come in (not anyone's fault), I found Beau to be friendly and got the job done. No complaints! And Jess kept me up to date along the way. I would absolutely call them again!
Sam Warren
Sam Warren
12:52 15 Jun 21
Beau from Dowell serviced our Miele dishwasher. He was most professional, friendly and competent. He persevered until he resolved and repaired our leaking dishwasher. Great job Beau!
Tyler Ball
Tyler Ball
11:42 31 May 21
We had a leaking washer and called Dowell Equipment Services along with a few other places. The other places quoted us double what this ended up costing or told us to just buy a new washer without even bothering to make a service call first. Then we called the Dowells and the difference was night and day.I spoke to Jessica over the phone and she was incredibly helpful in setting up a time for Beau to stop by to assess the problem. They are quite the team, and the customer service is excellent!The leak was temporarily fixed that day, and the parts were ordered in immediately, and everything was handled professionally. We will certainly be using their services in the future. Highly recommend them!
Emily Meerveld
Emily Meerveld
15:32 28 May 21
I highly recommend this business! I contacted multiple different appliance services for a full appliance set up in a brand new house. Dowell Equipment Services was by far the friendliest, most accommodating, fastest and most affordable option I could find. The front desk receptionist and I are on a first name basis due to constant unknowns of house closing dates and problems with appliance delivery. She was lovely and understanding throughout the entire process! Not to mention the actual set up of every appliance was extremely quick and Beau was a very cool and personable guy!11/10 if you’re someone who’s looking for help with your appliances this is the business for you.
Carr Lee
Carr Lee
13:35 20 May 21
I called 5-6 other places to have our lint trap replaced (no actual repair, just the part replaced). Everyone said they we had to pay for a tech to come out to see the part and examine everything. Just to replace a part which I had the number for, we had to pay over $100 to have someone come out and look at the broken lint trap. I called Dowell and spoke with Jessica. I sent her a photo of the model number sticker. She is so wonderful. She sourced the part for us, I paid over the phone, and it came within a week. She was so patient and kind. We picked up the part and now everything is working again. Highly recommend working with Dowell.
Mike Bourdage
Mike Bourdage
17:47 17 May 21
Great job, other then waiting on our part because of the pandemic. Good service and kept us in the loop for information on our shipment of parts. Highly recommended.
Stephen Wilson
Stephen Wilson
23:38 28 Apr 21
A very professional and friendly team that provided excellent service. Beau found the problem and outlined any options. When a part had to be ordered, Jessica kept us informed and setup a return appointment as soon as the part came in. A+ company.
Paula Finnigan
Paula Finnigan
19:31 14 Apr 21
Amazing communication and updates throughout the whole process . A+ customer service and 100% confidence in the repair being done correctly . Will only ever use this company for any house repairs !
Randy Dafoe
Randy Dafoe
21:10 08 Apr 21
Great guy, knowledgeable and quick work as well, and no charge for call backs which is rare. Problem solved with dishwasher fridge door repaired I’m very happy.
Drew McCallum
Drew McCallum
14:11 31 Mar 21
Beau and Jessica from Dowell Equipment Services were excellent to deal with. I had multiple connection points with Jessica to confirm timing, and rescheduling when the part for my broken dryer wasn't readily available. Beau was very professional and great to deal with. He was very open in explaining (and showing) the issue with our dryer and what needed to be fixed. I would highly recommend DES and would use them again without hesitation.
Lisa Estrada
Lisa Estrada
13:57 29 Mar 21
Excellent and friendly service, prompt, explained the problem, available to come the next day, will be calling them again! I will also be telling all of my friends! Highly recommend! Thanks so much
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Common Appliances We Repair

Refrigerator

Dishwasher

Washing Machine

Range / Oven

Cooktop / Stove

Dryer

Microwave

Garbage Disposal

Top Brands We Repair