Dowell Equipment Services

We appreciated the efficient, friendly booking process, appointment reminders and on route notification. Beau completed a thorough check of the convection oven temperature and answered our technical questions in layman's terms. This is our "Go to Company" for our appliance services. The service is exceptional.

LG refrigerator/freezer stopped working. Jessica at Dowell was able to squeeze us in for a service call the same day. The service technician, Beau, diagnosed the problem very quickly and gave us 3 options for the repair. He explained the 3 options in detail and based on his recommendation we chose the one that was the least expensive but also the very best option. It was under a LG manufactures replacement program which Beau helped me apply for even though Dowell is not an authorized repair centre for this program. Thanks to Beau and Jessica for their quick response and honesty. Highly recommend.

This is a true and honest business, they were upfront regarding cost and did not quit till they had an answer to the problem. We will be calling on their services for other issues with appliances, if and when needed.

Another wonderful experience with Dowell, starting and ending with Jessica, who is as pleasant, accommodating, good-humored, and efficient (but delightfully unrushed) a phone contact as there ever was. Beau provided the maintenance and was similarly extremely pleasant and efficient. Also, honest... telling me exactly what needed and didn't need repair. Turns out the total repair was $45 with tax, which was far less than I expected. Ending with paying my bill over the phone with Jessica who, when everything went through without a glitch, happily announced something like "Ding, ding, ding! Looks like we have a WINNER!!!" How can I NOT look forward to scheduling my next washer/dryer maintenance call in a year!!!

Took 3 tries, but the end result seems to be excellent. Jennifer took extra time the second time she was out to see the coil fail, and that extra time made all the difference. And much appreciated that the only charge beyond the yearly maintenance fee was the cost of the electrical coil. Also much appreciated is Jessica's extremely friendly and accommodating nature over the phone. It's a delight speaking with her.

Beau was prompt and knowledgeable throughout both of his visits regarding the repair of our dryer. He quickly identified the problem and promptly ordered the parts. When he returned, the repair took the minimum of time and it was working beautifully once again! His rates are fair and he's a stand-up professional with a down-to-earth demeanor. I highly recommend his services!