Dowell Equipment Services

Serving London, Ontario & Surrounding Areas

REQUEST A

SERVICE CALL

Step 1 of 5

  • Hidden
  • Hidden
  • Hidden

Starting at $118

We charge a $118 diagnostic fee for a technician to visit your home, diagnose the issue, and provide a repair quote. This fee can be applied to your completed repair.

Professional Repairs

Our technicians strive to complete repairs on the first visit. If a part needs to be special-ordered, then we'll schedule a return visit to complete the repair once it arrives.

Dependable Workmanship

We fully stand behind our repair services. This is why we offer a 90-day warranty on parts and labour, so you can rest assured that your satisfaction is our guarantee.

Reviews

Frank Jessop
Frank Jessop
20:08 08 Sep 22
The first service call needed parts to fully repair our stove top. The parts were ordered and a follow up scheduled. It was competed as planned and its working great. Thank you again.I highly recommend your services.
kara Jenner
kara Jenner
15:56 07 Sep 22
I saw the reviews on this company and called them right away. I was very impressed with their customer service. Jessica and Beau were so help in a stressful situation. I thought I would have to replace my washer and they were so great and made the repairs quickly. Thank you so much. I appreciate your help and your amazing service.
glenna shaw
glenna shaw
22:08 06 Sep 22
Thank you so much Beau from Dowell Equipment Services. You were awesome, quick and informative. Dowell Equipment Services fit me in as quickly as possible over a holiday weekend to have my freezer looked at for repair. I will share your business with those seeking repair services! Thank you as well to Jessica for answering to doing a top notch service to get me in!
mary ma
mary ma
18:08 02 Sep 22
I like to send my thank you to Jessica for her phone consultation today with some ideas to fix my problem,. I needed a washer cleaning services, they do not offer but she spent time to provided some great ideas. I even did not expect Jessica call me back after my they missed my initial call. Jessica and dowell, you are the best. Maria
Sasha Scott
Sasha Scott
15:08 24 Aug 22
I had such a great experience with Dowell. I filled out online form and was contacted within the hour to book a visit. The person that called to book was lovely and helpful. But the real hero here was Bill the technician that came later that same afternoon to help service the freezer drawer. When the parts required weren’t available he worked hard for hours to fix the issue. He was so helpful and friendly. He did a fantastic job!!! I would recommend Dowell and Bill especially. Thank you!
Hayden Woodley
Hayden Woodley
18:37 23 Aug 22
You can tell the bad reviews are more about the person reviewing than the company. Jessica and Beau were extremely helpful, honest, and proactive. Couldn’t recommend them more highly.
Laura Rochford
Laura Rochford
15:06 05 Aug 22
On the first visit to check out what was going on we had Bill come out. He was punctual, nice and did a great job even explaining to my very curious kids what he was doing. He then told us how much the parts would cost and labour and we had him come back a week later. When he returned with the parts he needed, Beau also came along. Again they were on time, super friendly and even let the kids take peak into the freezer. They were fast and everything was fixed and is working well. We would highly recommend Dowel to anyone who needs a repair!
Peter Wilkins
Peter Wilkins
17:14 02 Aug 22
The service tech arrived at our home and proceeded to investigate the problem. He shared his findings noting a faulty part. This part is under warranty from a previous call so he left it to the warranty.
Marg Bowley
Marg Bowley
15:14 25 Jul 22
This is a true and honest business, they were upfront regarding cost and did not quit till they had an answer to the problem. We will be calling on their services for other issues with appliances, if and when needed.
Cathy Smith
Cathy Smith
13:35 25 Jul 22
We were super impressed with Dowell Equipment Services! From the moment we called and spoke with Jessica who was responsive and personable to the excellent service we received from the conscientious and affable owner, Beau - everything was top notch! Great service and communication, arrived early in the time frame; with texts, calls and/or emails to keep us informed. Highly recommend!
Chris McNorgan
Chris McNorgan
18:06 05 Jul 22
Appreciated that they arrived promptly within the service window and clearly explained the problem and the fix. They arrived with all necessary parts on-hand for issues with two appliances and were in and out in an hour or less.
gwen shantz
gwen shantz
19:36 23 Jun 22
I just had Dowell Equipment Services out to fix my refrigerator/freezer. Dave and his assistant found the problem in quick order. I would highly recommend them. Thanks guys.
Mary-Jane Burns
Mary-Jane Burns
15:05 14 Jun 22
Dowell Equipment communication is clear and concise. They work in a timely manner and they do a thorough inspection all while providing all of the appropriate and important details. The Gentlemen in which I had service my appliances were pleasant and efficient. I have had three appliances serviced by this company to date, and all three were fixed at a reasonable cost. I would most definitely use Dowell Equipment again if need be.
Jane Edwards
Jane Edwards
13:45 11 Apr 22
Excellent customer service! Jessica was friendly and thorough in booking an appointment. There was timely communication as to when they would arrive and the service was friendly and efficient. I highly recommend calling Dowell Equipment Services for appliance repair.
Jim Fisk
Jim Fisk
00:18 17 Mar 22
Much to our distress, the Ice Maker in our 10 year old refrigerator failed.After doing a bit of Googling and checking reviews, we called Dowell Equipment Services. Jessica was very helpful. She took all our info and even identified that replacement parts were available for order. She set us up with a service appointment one week later.Beau arrived (with a trainee) on time, explained what his diagnostic procedure would be and went to work. As expected, the Ice unit itself had failed and had to be ordered.The appointment to install the replacement unit was set for the next week.Again, Beau (and the trainee) arrived on time and quickly completed swapping the units.As promised, after about 24 hours, the ice bucket was starting to fill up with ice.We were very happy with the quality of work and will certainly use Dowell if necessary in the future.
L.M. C.
L.M. C.
15:35 16 Feb 22
Our oven stopped working last week...when Beau arrived to fix it he was friendly and professional. He even had the necessary part with him based on our description of the problem...it was amazing that we did not have to schedule a second visit. Beau went above and beyond, even vacuuming out the crumbs in the bottom of our oven.
S & R
S & R
00:37 03 Feb 22
I contacted Dowell and my first impression was so positive Jessica was so friendly and promptly called me back with my appointment s. Beau was amazing, courteous and kind. On his first visit he assessed the problem. Parts were ordered appointment was scheduled for the repair and arrived on time. I would recommend Dowell. Thank you to all!
Sarah Kraushaar
Sarah Kraushaar
02:04 26 Jan 22
Repair was quick! Service was on time. I was told he would show up between 1:00 - 5:00pm and he showed up right at 1:00pm!Very professional. Fair price. Would recommend.
Jill Fowler
Jill Fowler
19:39 10 Jan 22
Beau arrived on time, after notification that he was on his way. Very personable! He found the problem quickly and had the part I needed in the truck, so no waiting. Very pleased!
Lynn Son Kee
Lynn Son Kee
20:57 06 Jan 22
Beau installed our new dishwasher, gas range and washer & dryer! He is professional, courteous and has high quality work! Jessica who coordinated all of our appointments was delightful to work with. Highly recommend!
Sue Wakeling
Sue Wakeling
15:04 29 Dec 21
Beau was very efficient and friendly.Our electrical panel had a problem which caused our dryer to not work properly. We will definitely call Dowell Equipment again if we have an issue.
kl goettl
kl goettl
22:29 21 Dec 21
Had a service call from Beau Dowell who knew the appliance, and was aware of potential issue given code appearing on console. Problem fixed in 1 visit. Friendly, efficient service. Will definitely contact if any other issues arise with my appliances. I also want to acknowledge Jessica who initially answered my call. Excellent customer service over the phone. Thanks Beau and Jessica. Christmas is saved!
Duane Stacey
Duane Stacey
16:47 21 Dec 21
Beau Dowell was professional, courteous and proficient with repairing our LG front load washer, getting it repaired before the holidays was great. Thank you to the young lady on the phone who arranged such a timely appointment and her professionalism was awesome.I'd recommend Dowell Equipment Services to those in need of a repair, thanks again and happy holidays to you all.
Kevin McFadden
Kevin McFadden
17:22 07 Dec 21
WOW! What a great experience. Relocating to London from TO, a service repair call was expected to be short and to the point with limited service. From the moment Jessica picked up the phone is was extremely pleasant. Jessica was helpful, upbeat and very professional. A Thur call was pushed up which was appreciated. We were informed the tech was on route and the repair/home service was phenomenal. Dowell would be my first call should any service be needed in the future.Kevin McFadden
Carrie Alexander
Carrie Alexander
23:50 03 Dec 21
This is the 3rd time this year that our approx 9 yr old washing machine stopped working. Such a major inconvenience, but Dowell Equipment Services we're very quick, understanding and compassionate in our time of need. Now, we couldn't change the waiting time on part(s), no one can. But, as soon as it came in Beau was here fixing our washing machine. We trust them, as no was home the day they were able to repair it. We are so thankful for their hard work, understanding, dedication to their customers. They will be the first one we call (knock on wood) if we ever need them again!!! Donna & Carrie
Sam Ouellette
Sam Ouellette
20:18 25 Nov 21
Hands down the best customer service from a repair service!! The office staff are so friendly and accommodating, and the techs are always very pleasant and informative. Would highly recommend for anyone looking for efficient and effective service repair!
Mary & Dave
Mary & Dave
18:48 24 Nov 21
I thought they were great. Very responsive - kept me posted on when the part was available, etc. Very professional. I delayed responding because I wanted to wait a "reasonable" length of time to ensure the repair was still OK.
khyley patterson
khyley patterson
17:22 18 Nov 21
We had our previous dishwasher removed, and a new one installed. What our technician Beau did not expect, was that our son had lost our hamster this morning! As soon as he went to unhook the previous dishwasher, our hamster “buddy” greeted him, then slipped away into a hole under our counter and out of the Beau’s grasp. Installation continued, while being cautious of missing buddy. When finished Beau dedicated extra time to literally rescuing our hamster from inside of the counter space, and handing him off to my husband. 10/10 service. Friendly, and dealt with a hectic unexpected situation with ease !!!! I recommend this company above all else.
Terra Stone
Terra Stone
21:50 15 Nov 21
Beau came in was polite got right to work had the problem solved in no time (other then the fight my dryer put up) He also took the time to clear up the extra dog hair inside. I could have asked for better service. From filling out the forms to call back time to service you can not go wrong.
Graziano Torresan
Graziano Torresan
23:12 10 Nov 21
Called regarding a dishwasher problem.Thank you to Jessica whom I spoke with regarding the service call and Beau the technician for their professionalism and commitment to providing excellent customer service. The issue was resolved quickly and efficiently. I highly recommend Dowell Equipment Services .
Denis Crane
Denis Crane
14:04 01 Nov 21
Service was excellent. The representative Bo arrived on time. He solved the problem within a half hour without the need of parts etc. He was careful and very pleasant. I would recommend their service highly.
Cassandra Sauer
Cassandra Sauer
22:39 21 Oct 21
I did not get my dryer repair due to the fact the part was no longer available. But they gave me tips on what could possibly make my dryer last abit longer till I could find a different one. Friendly ! Was my first time using their services and I'd use them again!
Kelsey Vandenberg
Kelsey Vandenberg
14:20 12 Oct 21
Beau from DES has great service and is efficient with fixing your machine. Made the service call very easy and fixed the issue in a flash.Highly recommend!
Bradley B.
Bradley B.
16:48 01 Oct 21
I contacted the office and dealt with Jessica, who was fantastic. She promptly ordered the part and called me when it came in to schedule an appointment the same week. The guys showed up on time and were courteous and professional. Good price, honest work, Great people. I will highly recommend.Update:The last repair was for a glass stove top replacement.We have had them in again to repair our dishwasher. Beau diagnosed the problem correctly and the parts were in quickly. The repair was done right the first time.I have dealt with other repair companies in the past and none have come close to the quality and service of Dowell. I will deal with only these great people for any future repairs.
Dave Kent
Dave Kent
20:19 30 Sep 21
We had Dowell do some work on our fridge. They had good communication throughout our experience, showed up on time, completed the work at a fair price, and were pleasant to deal with.
Cynthia Kueneman
Cynthia Kueneman
17:44 20 Sep 21
I was impressed by their professionalism. Upon arrival, they assessed my oven and provided me with options for repair. Once they had the igniter installed, they looked for possibly ways to improve the manner in which it worked. They were able to do all that within 20 minutes of entering my home. Great job!
Steve Young
Steve Young
19:05 17 Sep 21
From the first call to the repair these guys were very professional and courteous and made the whole process seem so easy. The repairmen had my dryer pulled apart and diagnosed in minutes, and repaired quickly. I highly recommend this company!
Simon Worth
Simon Worth
20:38 09 Sep 21
Prompt and on time - diagnosed my issue and were quick. They couldn't do much for me - as the product is no longer available for the part I need, but gave me some tips and tricks to keep it running until I get a new dryer.
Margie Crackel
Margie Crackel
17:23 30 Aug 21
Phenomenal service!They responded very quickly to my on-line request, followed up with a phone call within a few short hours to schedule an appointment within 24 hours. The appointment booking was informative, thorough and extremely polite. The technicians were introduced via e-mail as well as text, advising they wer en route. They arrived on time and were extremely professional and helpful. Every transaction was first-class. HIGHLY RECOMMEND Dowell Equipment Seervices. Thank you Jessica, Beau and Kilian.
Michelle L
Michelle L
18:39 24 Aug 21
Beau was very friendly and professional! He was knowledge and knew exactly what the issue was and was prepared with the replacement part and fixed it very quickly. We will definitely use this company again!He was also great with my dog which was a bonus! 😄
Colleen Bottcher
Colleen Bottcher
20:08 17 Aug 21
Beau Dowell is the best appliance repair guy I ever met. He fixed my stackable drier problem by himself. He actually took the entire thing apart. He works fast & you can tell he knows exactly what he is doing. I would recommend him in a heartbeat. His price was also very reasonable.
Val Williams
Val Williams
19:31 13 Aug 21
Very pleased with this company! Very professional and trustworthy. Bo did a great job analyzing the problem and repairing it. Would absolutely recommend this company.
Sarah H
Sarah H
17:28 13 Aug 21
Fantastic experience from start to finish. My washer broke upon returning from vacation and I was able to book a service call the next day. The problem was diagnosed and fixed in a timely manner for less than I was expecting to pay. Highly recommend.
Dorothy Warren
Dorothy Warren
22:56 06 Aug 21
My Dad came home after a lengthy hospital stay and is still recovering. We have a lot of laundry needs as part of the recovery and his gas dryer stopped producing heat. When I scheduled the service call the details of the process and the pricing structure were thoroughly explained. They had someone out very quickly and Beau was so considerate toward my Dad, who in his younger days would have fixed most things around the house himself. The office manager was professional, kind and helpful in getting the repair scheduled ASAP after the part had arrived. I was impressed with the level of communication at all steps through the process and every commitment made was kept. I trust and appreciate the service we received and I feel the price was more than fair. Although as a rule I do not write reviews I felt compelled to acknowledge Dowell Equipment Services and would not hesitate to both use them again or recommend them to others.
Next Reviewsjs_loader

Common Appliances We Repair

Refrigerator

Dishwasher

Washing Machine

Range / Oven

Cooktop / Stove

Dryer

Microwave

Garbage Disposal

Top Brands We Repair