The technician Rob was very knowledgeable, polite and friendly. He was considerate in that he wore protection on his boots so as not to mark floors. Rob diagnosed the problem with our electric range quickly and fixed it. I asked him about a problem with our fridge and he also knew right away what the issue was, and came back another day to fix that problem. I appreciated how both the receptionist and Rob were very upfront about all costs and explained them well. I felt no pressure to go ahead with any of the issues with the electric range or fridge. Very satisfied with all the work done.