Google Rating

4.8

Based on 203 reviews

Dowell Equipment Services

4.8

Ben Mcilmoyle

03:00 10 May 22

Dowell Equipment Services were quick, friendly, and fair throughout the entire process. From initial phone call to the job complete I'm glad I chose Dowell.

Ryan Zammit

18:19 29 Apr 22

Beau came and diagnosed the problem with my dishwasher and provided a quick fix. He left me assured and confident in their work.

Ralph Topp

18:09 25 Apr 22

Confidence instilled in the customer right from the very start beginning with the internet, office communication and the repair.

Jane Edwards

13:45 11 Apr 22

Excellent customer service! Jessica was friendly and thorough in booking an appointment. There was timely communication as to when they would arrive and the service was friendly and efficient. I highly recommend calling Dowell Equipment Services for appliance repair.

Robert Graves

14:35 03 Apr 22

Very polite and knowledgeable. Fixed our washer and dryer. Works great now.

Jamie Davis

16:53 31 Mar 22

Prompt service, friendly and knowledgeable servicemen, who got my washer up and running again in no time. Great experience!

Frank Mifsud Sr

17:00 30 Mar 22

Excellent work performance, very knowledgeable and knowhow.

David Cappadocia

18:25 25 Mar 22

Great service! Fixed our drier and oven. Would recommend and use again.

Craig Pike

20:19 24 Mar 22

Really nice, respectful and knowledgeable. I felt that I got great value for the service given the price. I trust them and their service.

Jim Fisk

00:18 17 Mar 22

Much to our distress, the Ice Maker in our 10 year old refrigerator failed.After doing a bit of Googling and checking reviews, we called Dowell Equipment Services. Jessica was very helpful. She took all our info and even identified that replacement parts were available for order. She set us up with a service appointment one week later.Beau arrived (with a trainee) on time, explained what his diagnostic procedure would be and went to work. As expected, the Ice unit itself had failed and had to be ordered.The appointment to install the replacement unit was set for the next week.Again, Beau (and the trainee) arrived on time and quickly completed swapping the units.As promised, after about 24 hours, the ice bucket was starting to fill up with ice.We were very happy with the quality of work and will certainly use Dowell if necessary in the future.

Christopher Runciman

15:02 05 Mar 22

Beau and Matt were friendly professional and very courteous and successfully fixed our dishwasher saving us having to replace it. Highly recommend.

L.M. C.

15:35 16 Feb 22

Our oven stopped working last week...when Beau arrived to fix it he was friendly and professional. He even had the necessary part with him based on our description of the problem...it was amazing that we did not have to schedule a second visit. Beau went above and beyond, even vacuuming out the crumbs in the bottom of our oven.

Tom Costello

18:59 10 Feb 22

Great job fast friendly and professional

David Wilker

00:47 03 Feb 22

Very professional and courteous. Highly recommend Dowell Equipment Services!

S & R

00:37 03 Feb 22

I contacted Dowell and my first impression was so positive Jessica was so friendly and promptly called me back with my appointment s. Beau was amazing, courteous and kind. On his first visit he assessed the problem. Parts were ordered appointment was scheduled for the repair and arrived on time. I would recommend Dowell. Thank you to all!

Hannah C.

19:39 31 Jan 22

Very professional, efficient and knowledgeable! Would definitely recommend to others.

Rob Gifford

20:15 26 Jan 22

Excellent no nonsense service

Sarah Kraushaar

02:04 26 Jan 22

Repair was quick! Service was on time. I was told he would show up between 1:00 - 5:00pm and he showed up right at 1:00pm!Very professional. Fair price. Would recommend.

Laura Edwards

17:43 20 Jan 22

Beau was awesome. Explained what needed to be done and why. A very friendly business.

Nancy McIntosh

16:22 17 Jan 22

Great customer service. Really appreciated how responsive they were and prepared for the service call.

Alframpton27 Frampton

18:39 14 Jan 22

Great service ,on time knowledgeable , and efficient, would recomend this service 100%

Nicole Hyde

21:22 13 Jan 22

Excellent service and very knowledgeable, fixed gas dryer and happy to travel distance as well. Very pleased, would highly recommend.

Peter Garland

17:09 13 Jan 22

Friendly, knowledgeable and efficient service from Beau.Highly recommended.

Drew Jeffries

16:43 11 Jan 22

Excellent service. Confirmed appointments and showed up within the scheduled time. Highly recommend

Michelle Weldon

13:29 11 Jan 22

Professional and friendly!

Jill Fowler

19:39 10 Jan 22

Beau arrived on time, after notification that he was on his way. Very personable! He found the problem quickly and had the part I needed in the truck, so no waiting. Very pleased!

Lynn Son Kee

20:57 06 Jan 22

Beau installed our new dishwasher, gas range and washer & dryer! He is professional, courteous and has high quality work! Jessica who coordinated all of our appointments was delightful to work with. Highly recommend!

Sue Wakeling

15:04 29 Dec 21

Beau was very efficient and friendly.Our electrical panel had a problem which caused our dryer to not work properly. We will definitely call Dowell Equipment again if we have an issue.

kl goettl

22:29 21 Dec 21

Had a service call from Beau Dowell who knew the appliance, and was aware of potential issue given code appearing on console. Problem fixed in 1 visit. Friendly, efficient service. Will definitely contact if any other issues arise with my appliances. I also want to acknowledge Jessica who initially answered my call. Excellent customer service over the phone. Thanks Beau and Jessica. Christmas is saved!

Duane Stacey

16:47 21 Dec 21

Beau Dowell was professional, courteous and proficient with repairing our LG front load washer, getting it repaired before the holidays was great. Thank you to the young lady on the phone who arranged such a timely appointment and her professionalism was awesome.I'd recommend Dowell Equipment Services to those in need of a repair, thanks again and happy holidays to you all.

Kevin McFadden

17:22 07 Dec 21

WOW! What a great experience. Relocating to London from TO, a service repair call was expected to be short and to the point with limited service. From the moment Jessica picked up the phone is was extremely pleasant. Jessica was helpful, upbeat and very professional. A Thur call was pushed up which was appreciated. We were informed the tech was on route and the repair/home service was phenomenal. Dowell would be my first call should any service be needed in the future.Kevin McFadden

Carrie Alexander

23:50 03 Dec 21

This is the 3rd time this year that our approx 9 yr old washing machine stopped working. Such a major inconvenience, but Dowell Equipment Services we're very quick, understanding and compassionate in our time of need. Now, we couldn't change the waiting time on part(s), no one can. But, as soon as it came in Beau was here fixing our washing machine. We trust them, as no was home the day they were able to repair it. We are so thankful for their hard work, understanding, dedication to their customers. They will be the first one we call (knock on wood) if we ever need them again!!! Donna & Carrie

Simon Levin

23:56 30 Nov 21

Thorough. Efficient. Explained the problem well. Very pleasant. Wore a mask. Great job!

Sam Ouellette

20:18 25 Nov 21

Hands down the best customer service from a repair service!! The office staff are so friendly and accommodating, and the techs are always very pleasant and informative. Would highly recommend for anyone looking for efficient and effective service repair!

Mary & Dave

18:48 24 Nov 21

I thought they were great. Very responsive - kept me posted on when the part was available, etc. Very professional. I delayed responding because I wanted to wait a "reasonable" length of time to ensure the repair was still OK.

khyley patterson

17:22 18 Nov 21

We had our previous dishwasher removed, and a new one installed. What our technician Beau did not expect, was that our son had lost our hamster this morning! As soon as he went to unhook the previous dishwasher, our hamster “buddy” greeted him, then slipped away into a hole under our counter and out of the Beau’s grasp. Installation continued, while being cautious of missing buddy. When finished Beau dedicated extra time to literally rescuing our hamster from inside of the counter space, and handing him off to my husband. 10/10 service. Friendly, and dealt with a hectic unexpected situation with ease !!!! I recommend this company above all else.

Terra Stone

21:50 15 Nov 21

Beau came in was polite got right to work had the problem solved in no time (other then the fight my dryer put up) He also took the time to clear up the extra dog hair inside. I could have asked for better service. From filling out the forms to call back time to service you can not go wrong.

Graziano Torresan

23:12 10 Nov 21

Called regarding a dishwasher problem.Thank you to Jessica whom I spoke with regarding the service call and Beau the technician for their professionalism and commitment to providing excellent customer service. The issue was resolved quickly and efficiently. I highly recommend Dowell Equipment Services .

Heather Janssen

16:01 04 Nov 21

Great service rep. Curtious , knowledgeable and efficient.

Denis Crane

14:04 01 Nov 21

Service was excellent. The representative Bo arrived on time. He solved the problem within a half hour without the need of parts etc. He was careful and very pleasant. I would recommend their service highly.

John Landstra

22:47 29 Oct 21

Tech was on time to the minute, very friendly and did an amazing job.

Tanya Smith

22:14 26 Oct 21

Beau was great! Extremely thorough and was able to solve my problem on site. Would definitely recommend!

Cassandra Sauer

22:39 21 Oct 21

I did not get my dryer repair due to the fact the part was no longer available. But they gave me tips on what could possibly make my dryer last abit longer till I could find a different one. Friendly ! Was my first time using their services and I'd use them again!

jeanne dzyngel

15:34 19 Oct 21

Great service. Very professional, honest and efficient. Would recommend to anyone needing this type of service, will use again.

Kelsey Vandenberg

14:20 12 Oct 21

Beau from DES has great service and is efficient with fixing your machine. Made the service call very easy and fixed the issue in a flash.Highly recommend!

Tanya Tompkins

21:06 07 Oct 21

Beau was awesome. Working quickly and professionally. Very friendly. I would call him for any repair needed. Never use anyone else.

Bradley B.

16:48 01 Oct 21

I contacted the office and dealt with Jessica, who was fantastic. She promptly ordered the part and called me when it came in to schedule an appointment the same week. The guys showed up on time and were courteous and professional. Good price, honest work, Great people. I will highly recommend.Update:The last repair was for a glass stove top replacement.We have had them in again to repair our dishwasher. Beau diagnosed the problem correctly and the parts were in quickly. The repair was done right the first time.I have dealt with other repair companies in the past and none have come close to the quality and service of Dowell. I will deal with only these great people for any future repairs.

Dave Kent

20:19 30 Sep 21

We had Dowell do some work on our fridge. They had good communication throughout our experience, showed up on time, completed the work at a fair price, and were pleasant to deal with.

gwen shantz

23:22 20 Sep 21

Dave came to check out my furnace. He was very professional and let me know that a part would have to be replaced at a later date. Very good price also. I would recommend this company.

Cynthia Kueneman

17:44 20 Sep 21

I was impressed by their professionalism. Upon arrival, they assessed my oven and provided me with options for repair. Once they had the igniter installed, they looked for possibly ways to improve the manner in which it worked. They were able to do all that within 20 minutes of entering my home. Great job!

Steve Young

19:05 17 Sep 21

From the first call to the repair these guys were very professional and courteous and made the whole process seem so easy. The repairmen had my dryer pulled apart and diagnosed in minutes, and repaired quickly. I highly recommend this company!

Phil Moddle

00:12 11 Sep 21

Excellent condition office staff and professional techs. Diagnosed issue quickly and gave good advice.

Simon Worth

20:38 09 Sep 21

Prompt and on time - diagnosed my issue and were quick. They couldn't do much for me - as the product is no longer available for the part I need, but gave me some tips and tricks to keep it running until I get a new dryer.

Sarah Ross

15:51 02 Sep 21

Friendly, professional, informative and efficient! If we need another appliance repair we will definitely use them again.

Margie Crackel

17:23 30 Aug 21

Phenomenal service!They responded very quickly to my on-line request, followed up with a phone call within a few short hours to schedule an appointment within 24 hours. The appointment booking was informative, thorough and extremely polite. The technicians were introduced via e-mail as well as text, advising they wer en route. They arrived on time and were extremely professional and helpful. Every transaction was first-class. HIGHLY RECOMMEND Dowell Equipment Seervices. Thank you Jessica, Beau and Kilian.

Michelle L

18:39 24 Aug 21

Beau was very friendly and professional! He was knowledge and knew exactly what the issue was and was prepared with the replacement part and fixed it very quickly. We will definitely use this company again!He was also great with my dog which was a bonus! 😄

Colleen Bottcher

20:08 17 Aug 21

Beau Dowell is the best appliance repair guy I ever met. He fixed my stackable drier problem by himself. He actually took the entire thing apart. He works fast & you can tell he knows exactly what he is doing. I would recommend him in a heartbeat. His price was also very reasonable.

Debbie Mindorff

21:22 13 Aug 21

Great service and they come when they say.

Val Williams

19:31 13 Aug 21

Very pleased with this company! Very professional and trustworthy. Bo did a great job analyzing the problem and repairing it. Would absolutely recommend this company.

Sarah H

17:28 13 Aug 21

Fantastic experience from start to finish. My washer broke upon returning from vacation and I was able to book a service call the next day. The problem was diagnosed and fixed in a timely manner for less than I was expecting to pay. Highly recommend.

Joshua Teresa Stainton

19:29 12 Aug 21

Such a quick response.

Dorothy Warren

22:56 06 Aug 21

My Dad came home after a lengthy hospital stay and is still recovering. We have a lot of laundry needs as part of the recovery and his gas dryer stopped producing heat. When I scheduled the service call the details of the process and the pricing structure were thoroughly explained. They had someone out very quickly and Beau was so considerate toward my Dad, who in his younger days would have fixed most things around the house himself. The office manager was professional, kind and helpful in getting the repair scheduled ASAP after the part had arrived. I was impressed with the level of communication at all steps through the process and every commitment made was kept. I trust and appreciate the service we received and I feel the price was more than fair. Although as a rule I do not write reviews I felt compelled to acknowledge Dowell Equipment Services and would not hesitate to both use them again or recommend them to others.

Catherine Dallas

19:34 06 Aug 21

Thanks for fixing the vent! Very pleasant technician and office staff. Will call again!

Reveal Cannabis

10:30 23 Jul 21

Friendly and tenacious. We had Beau come out to look at a washing machine that was making a ridiculous noise. At first, he didn't think he was going to be able to fix it but he spent some time with it and grabbed a couple of different tools and took us from a $700 repair (or a new washer) down to $300. He was extremely friendly and explained everything well. If you need something fixed, call this man. He's fantastic!

Duncan Harrop

16:00 14 Jul 21

Our refrigerator stopped cooling and the freezer stopped freezing. Jessica was amazing and managed to schedule Beau to us within 2 hours. Beau was fantastic, he diagnosed the issue immediately and then recommended we use the LG out-of-warranty service. He did not charge us for the visit; he was the consummate professional. We highly recommend Dowell for all appliance repairs; they will definitely be our go to service for any future appliance issues. They really deserve more than 5 stars!

Vicki Cook

14:54 12 Jul 21

Great experience! Justin was very friendly professional and explained step by step what needed to be done!

Christopher James Fowler

04:24 07 Jul 21

Used him on my personal home. He's the guy you want to use. Super professional and a clever problem solver. PREVIOUS COMMENTS***Beau (Dowell) is the best. Used him multiple times and he’s prompt, professional, fair and very decent.

Rebecca Cramer

19:00 06 Jul 21

Right from my first call, through completed service, this was a fantastic experience! Quick, efficient, friendly and courteous!Beau was willing to answer all of my questions, and took the time to explain what had happened and needed to be done.Hopefully it will be awhile, but I will be a returning customer!

Susanne Goudswaard

14:02 22 Jun 21

Replacement for ice makerI was very impressed with the level of professionalism and quick and accurate diagnosis of the problem. Jessica is friendly and excellent at coordinating appointments. I was also very impressed with Beau and his attention to detail. He informed us of the cost of the parts and ordered them right away. I would highly recommend this company.

Victoria Ross

14:12 21 Jun 21

Although my part did take a while to come in (not anyone's fault), I found Beau to be friendly and got the job done. No complaints! And Jess kept me up to date along the way. I would absolutely call them again!

Sam Warren

12:52 15 Jun 21

Beau from Dowell serviced our Miele dishwasher. He was most professional, friendly and competent. He persevered until he resolved and repaired our leaking dishwasher. Great job Beau!

David Jansen

18:00 31 May 21

Great service, everyone involved, Jessica , Beau and Justin.All top drawer. Thanks everyone

Tyler Ball

11:42 31 May 21

We had a leaking washer and called Dowell Equipment Services along with a few other places. The other places quoted us double what this ended up costing or told us to just buy a new washer without even bothering to make a service call first. Then we called the Dowells and the difference was night and day.I spoke to Jessica over the phone and she was incredibly helpful in setting up a time for Beau to stop by to assess the problem. They are quite the team, and the customer service is excellent!The leak was temporarily fixed that day, and the parts were ordered in immediately, and everything was handled professionally. We will certainly be using their services in the future. Highly recommend them!

Emily Meerveld

15:32 28 May 21

I highly recommend this business! I contacted multiple different appliance services for a full appliance set up in a brand new house. Dowell Equipment Services was by far the friendliest, most accommodating, fastest and most affordable option I could find. The front desk receptionist and I are on a first name basis due to constant unknowns of house closing dates and problems with appliance delivery. She was lovely and understanding throughout the entire process! Not to mention the actual set up of every appliance was extremely quick and Beau was a very cool and personable guy!11/10 if you’re someone who’s looking for help with your appliances this is the business for you.

Dave Roy

00:14 26 May 21

Very professional, Beau was in and out after replacing a pulley in no time at all. Great service, will definitely use them for any future repairs

Carri Leigh

13:35 20 May 21

I called 5-6 other places to have our lint trap replaced (no actual repair, just the part replaced). Everyone said they we had to pay for a tech to come out to see the part and examine everything. Just to replace a part which I had the number for, we had to pay over $100 to have someone come out and look at the broken lint trap. I called Dowell and spoke with Jessica. I sent her a photo of the model number sticker. She is so wonderful. She sourced the part for us, I paid over the phone, and it came within a week. She was so patient and kind. We picked up the part and now everything is working again. Highly recommend working with Dowell.

Mike Bourdage

17:47 17 May 21

Great job, other then waiting on our part because of the pandemic. Good service and kept us in the loop for information on our shipment of parts. Highly recommended.

Clara Gifford

00:24 08 May 21

The customer service we received was amazing ! Definitely will highly recommend and will use again for any services we may need in the future

Greg O'Neill

21:06 30 Apr 21

Excellent, on-time, professional and friendly service. We are very pleased and would highly recommend him.

Stephen Wilson

23:38 28 Apr 21

A very professional and friendly team that provided excellent service. Beau found the problem and outlined any options. When a part had to be ordered, Jessica kept us informed and setup a return appointment as soon as the part came in. A+ company.

Glenda Mcmillan

18:19 23 Apr 21

I am very happy with the service. I will use the service again.

Paula Finnigan

19:31 14 Apr 21

Amazing communication and updates throughout the whole process . A+ customer service and 100% confidence in the repair being done correctly . Will only ever use this company for any house repairs !

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