Oven Repair Service | London, ON & Nearby Areas

Google Rating

4.9

Based on 97 reviews

Dowell Equipment Services

4.9

Joshua Teresa Stainton

16:34 29 Jul 21

Such a quick response.

Reveal Cannabis

10:30 23 Jul 21

Friendly and tenacious. We had Beau come out to look at a washing machine that was making a ridiculous noise. At first, he didn't think he was going to be able to fix it but he spent some time with it and grabbed a couple of different tools and took us from a $700 repair (or a new washer) down to $300. He was extremely friendly and explained everything well. If you need something fixed, call this man. He's fantastic!

Duncan Harrop

16:00 14 Jul 21

Our refrigerator stopped cooling and the freezer stopped freezing. Jessica was amazing and managed to schedule Beau to us within 2 hours. Beau was fantastic, he diagnosed the issue immediately and then recommended we use the LG out-of-warranty service. He did not charge us for the visit; he was the consummate professional. We highly recommend Dowell for all appliance repairs; they will definitely be our go to service for any future appliance issues. They really deserve more than 5 stars!

Vicki Cook

14:54 12 Jul 21

Great experience! Justin was very friendly professional and explained step by step what needed to be done!

Christopher James Fowler

04:24 07 Jul 21

Used him on my personal home. He's the guy you want to use. Super professional and a clever problem solver. PREVIOUS COMMENTS***Beau (Dowell) is the best. Used him multiple times and he’s prompt, professional, fair and very decent.

Rebecca Cramer

19:00 06 Jul 21

Right from my first call, through completed service, this was a fantastic experience! Quick, efficient, friendly and courteous!Beau was willing to answer all of my questions, and took the time to explain what had happened and needed to be done.Hopefully it will be awhile, but I will be a returning customer!

Susanne Goudswaard

14:02 22 Jun 21

Replacement for ice makerI was very impressed with the level of professionalism and quick and accurate diagnosis of the problem. Jessica is friendly and excellent at coordinating appointments. I was also very impressed with Beau and his attention to detail. He informed us of the cost of the parts and ordered them right away. I would highly recommend this company.

Victoria Ross

14:12 21 Jun 21

Although my part did take a while to come in (not anyone's fault), I found Beau to be friendly and got the job done. No complaints! And Jess kept me up to date along the way. I would absolutely call them again!

Catherine Dallas

17:13 18 Jun 21

We needed to have our new gas dryer hooked up and Dowell responded quickly, even replacing the connection flex to the gas line (damaged when we unhooked the old dryer). Very pleasant technician and office staff. Thanks very much!

Sam Warren

12:52 15 Jun 21

Beau from Dowell serviced our Miele dishwasher. He was most professional, friendly and competent. He persevered until he resolved and repaired our leaking dishwasher. Great job Beau!

Matt P

17:21 14 Jun 21

Beau was awesome and fixed our dishwasher. Jessica kept us in the loop around scheduling and expected arrival etc. Would recommend!

David Jansen

18:00 31 May 21

Great service, everyone involved, Jessica , Beau and Justin.All top drawer. Thanks everyone

Tyler Ball

11:42 31 May 21

We had a leaking washer and called Dowell Equipment Services along with a few other places. The other places quoted us double what this ended up costing or told us to just buy a new washer without even bothering to make a service call first. Then we called the Dowells and the difference was night and day.I spoke to Jessica over the phone and she was incredibly helpful in setting up a time for Beau to stop by to assess the problem. They are quite the team, and the customer service is excellent!The leak was temporarily fixed that day, and the parts were ordered in immediately, and everything was handled professionally. We will certainly be using their services in the future. Highly recommend them!

Emily Meerveld

15:32 28 May 21

I highly recommend this business! I contacted multiple different appliance services for a full appliance set up in a brand new house. Dowell Equipment Services was by far the friendliest, most accommodating, fastest and most affordable option I could find. The front desk receptionist and I are on a first name basis due to constant unknowns of house closing dates and problems with appliance delivery. She was lovely and understanding throughout the entire process! Not to mention the actual set up of every appliance was extremely quick and Beau was a very cool and personable guy!11/10 if you’re someone who’s looking for help with your appliances this is the business for you.

Dave Roy

00:14 26 May 21

Very professional, Beau was in and out after replacing a pulley in no time at all. Great service, will definitely use them for any future repairs

Carr Lee

13:35 20 May 21

I called 5-6 other places to have our lint trap replaced (no actual repair, just the part replaced). Everyone said they we had to pay for a tech to come out to see the part and examine everything. Just to replace a part which I had the number for, we had to pay over $100 to have someone come out and look at the broken lint trap. I called Dowell and spoke with Jessica. I sent her a photo of the model number sticker. She is so wonderful. She sourced the part for us, I paid over the phone, and it came within a week. She was so patient and kind. We picked up the part and now everything is working again. Highly recommend working with Dowell.

Mike Bourdage

17:47 17 May 21

Great job, other then waiting on our part because of the pandemic. Good service and kept us in the loop for information on our shipment of parts. Highly recommended.

Clara Gifford

00:24 08 May 21

The customer service we received was amazing ! Definitely will highly recommend and will use again for any services we may need in the future

Greg O'Neill

21:06 30 Apr 21

Excellent, on-time, professional and friendly service. We are very pleased and would highly recommend him.

Stephen Wilson

23:38 28 Apr 21

A very professional and friendly team that provided excellent service. Beau found the problem and outlined any options. When a part had to be ordered, Jessica kept us informed and setup a return appointment as soon as the part came in. A+ company.

Glenda Mcmillan

18:19 23 Apr 21

I am very happy with the service. I will use the service again.

Paula Finnigan

19:31 14 Apr 21

Amazing communication and updates throughout the whole process . A+ customer service and 100% confidence in the repair being done correctly . Will only ever use this company for any house repairs !

Randy Dafoe

21:10 08 Apr 21

Great guy, knowledgeable and quick work as well, and no charge for call backs which is rare. Problem solved with dishwasher fridge door repaired I’m very happy.

John Meyer

20:33 31 Mar 21

Very prompt in getting service.

Drew McCallum

14:11 31 Mar 21

Beau and Jessica from Dowell Equipment Services were excellent to deal with. I had multiple connection points with Jessica to confirm timing, and rescheduling when the part for my broken dryer wasn't readily available. Beau was very professional and great to deal with. He was very open in explaining (and showing) the issue with our dryer and what needed to be fixed. I would highly recommend DES and would use them again without hesitation.

Lisa Estrada

13:57 29 Mar 21

Excellent and friendly service, prompt, explained the problem, available to come the next day, will be calling them again! I will also be telling all of my friends! Highly recommend! Thanks so much

Iris Fennell

20:19 26 Mar 21

I was glad about the honesty and advice n a replacement range. My issue could not be repaired as the part is no longer available.

NM Williams

18:44 25 Mar 21

Beau replaced our ice maker in minutes! Incredibly impressed with every aspect of this company! Highly recommend!!

ron davey

18:12 16 Mar 21

Once again, Beau was efficient, professional, and friendly.

Mallory Campling

23:30 15 Mar 21

Very helpful and professional, will call again when some other appliance breaks for sure! Thank you again!

Don Janzen

00:01 13 Mar 21

Jessica quickly arranged for Beau to assess what was damaged on our stove/oven and provided a quote for the repair. We discussed the option of repair vs purchase new and we decided to proceed with the repair.We had a Covid-19 wait time from Whirlpool to receive the required part.Communication while we waited for the part from Whirlpool was appreciated and the waiting was frustrating and the conversations were warm, understanding and enjoyable.As soon as the part arrived Jessica arranged to have it installed. We made supper in it tonight and tomorrow will be back to baking cookies, sourdough.... Truly absence makes the heart grow fonder.Dowell Equipment Services are a joy to work with. We are grateful.

Gail Wiesblatt

22:31 12 Mar 21

We are very pleased with your excellent service. We appreciate Beau's professional work and patience. Our thanks go to him.

Travis Tribble

16:56 19 Feb 21

Timely, efficient, excellent customer service. I would HIGHLY recommend their services.Time Management:A time interval for arrival was provided, I was given prior notice shortly beforehand, and Beau showed up promptly (on the early end of the interval).Initial diagnostics was performed immediately, repair the next day, and returned within 2 hours upon request to address a possible issue (was assured everything was fine).Repair was completed efficiently. All electronic services were timely.Cost & Repair:Initial diagnostic cost was waived after agreement to repairs (competitive with the market). Full cost seemed reasonable, and parts vs. labour breakdown was provided in the invoice and receipt.Washer was repaired (support spring had broken) and the machine is now functional. Beau tested performance before leaving.Customer Service:Both Beau (repair technician) and Jessica (administrative assistant) exceeded expectations. Jessica was personable, attentive, and accommodating; furthermore, the electronic customer service was very helpful. Beau was very friendly, professional, and happy to explain the work or answer any concerns. He put in a lot of effort to ensure that the repair was done well and that I was happy with the service.

Felicia Sovereign

02:07 10 Feb 21

Amazingly fast service!! Posted on Facebook looking for someone and had a technician at my house the next day! Very professional and very polite. Will definitely use again in the future if I need to!!

Paulette Krisak

21:15 09 Feb 21

Beau was knowledgeable about the appliance that needed repair and worked efficiently to troubleshoot the issue. He promptly sourced the parts and provided a quote.

Kerry Culp

21:57 04 Feb 21

Beau is responsive, on time, friendly and reasonably priced. I’ve had him repair both my gas oven and gas dryer and he does excellent work. Highly recommend!!

Al Fillmore

15:46 27 Jan 21

They are very fast and know what they are doing!

Anna Bernard

13:34 19 Jan 21

I will definitely call Beau again! He was knowledgeable, reasonably priced and there was excellent communication. I highly recommend!

Sarah Ashfield

20:15 18 Jan 21

Excellent service and quick!

Jessica Pease

01:46 31 Dec 20

Extremely friendly customer service and super fast response time. The text reminders and updates are awesome. Thanks for everything!

Laura Heffernan

16:45 30 Dec 20

Very polite, knowledgeable, took time to make sure he was correct with diagnosis. We will be using his services again. A relief to find someone reliable ! Someone who believed in fixing something and not just throwing it out.

Minne Bouma

16:48 22 Dec 20

It was a great experience dealing with Dowell Equipment Services as Jessica was fantastic in speaking to on the telephone and booking the service call to Beau coming and diagnosing the problem, providing a quote to repair, and completing the repair in a very timely manner. Dowell Equipment Services will be my first call the next time that I need an appliance repair!

barbara riddell

18:53 08 Dec 20

Fast, friendly and efficient! Jessica was very helpful arranging the service. Beau got the job done super quick, went beyond expectations, was really tidy. An all around excellent experience. Would highly recommend!

Chuck Selby

01:12 04 Dec 20

Beau knows what he’s doing. Quickly diagnosed the problem and was able to repair it right away.

Nancy McDonald

20:20 30 Nov 20

Excellent work

Celina De Lancey

16:24 30 Nov 20

It was a good experience. Beau was very professional and knowledgeable. He gave us a honest overview of our dryer, and options to choose from. Would recommend.

Meli Grace

17:00 18 Nov 20

I called Dowell Equipment Services to diagnose and repair my dryer. Beau was friendly and professional. His quote was reasonable, I decided to go ahead with the repair. The work has been completed and my dryer is functioning again! I will call them for future needs and would highly recommend them to others.

Humeira Tariq

20:14 13 Nov 20

We used Dowell Equipment Services twice this year to repair our washer and dishwasher. Both times we found Beau to be prompt, knowledgeable and efficient. A thorough professional we would highly recommend.

Elissa Darling

18:10 10 Nov 20

Beau is friendly & efficient! I really appreciated how fast he was able to respond to our oven and washing machine issues; he was in and out in an hour! Highly recommend! 🙂

K K

23:16 26 Oct 20

Awesome!

Jay R

16:09 25 Oct 20

obtained needed parts for repair of dryer. excellent service. thanks!

gwen shantz

17:47 23 Oct 20

Dave came to check out my furnace. He was very professional and let me know that a part would have to be replaced at a later date. Very good price also. I would recommend this company.

kilian harding

02:01 30 Sep 20

Great customer service. The technician arrived within the time parameter, had no hesitation fixing our laundry units. Very professional and polite, kept up to covid-19 safety standards whilst doing repairs. Thank you DES!

Jaclyn Lonsdale

19:32 04 Sep 20

Highly recommend. My fridge broke, I called them they were there within a few hours figured out the problem and returned the next day with the parts they needed. My fridge is fixed and working great. Very professional and courteous, reasonably priced as well.

Heather J

19:23 22 Jul 20

exceptional professionalism, on time, extremely knowledgable! will 100% use them in the future!

Kevin Salomons

22:33 18 Jul 20

I've dealt with Dave many times and he has always been so helpful. He always goes the extra mile to make sure the job is done perfect and makes sure that I am completely satisfied. I am so pleased by his professionalism that I have had him do work for my grandmother as well. Top notch service from D.E.S. HIGHLY RECOMMENDED.

Devon Hysen

16:47 12 Jun 20

If I could give ten stars I would. Professional, FAST, top notch communication and truthful. If you need HVAC or appliance repair Beau is wonderful.Will be recommending his company to everyone I know.

Kate Goodwin

15:22 01 May 20

I called Dowell Equipment Services when my dryer stopped working. They were able to come quickly and diagnosed the issue right away. They fixed it on the same day and the price for the work was very fair. Very professional and tidy.

Viviane Logan

18:43 27 Jan 20

Advance quote. Advance emails and booking times. On time. Friendly and knowledgeable! Excellent ! I would recommend!

Vincenzo Curcio

20:14 23 Jan 20

Professional and trustworthy and reliable.

Teresa Scafe

01:13 20 Dec 19

Very friendly, fast, reliable, affordable and efficient service. Fridge not working and came same day to repair. Let me know what was happening with repairs and parts ordered. Notified me of time frame when arriving and was on time. Fridge working better than it has in years. Would highly recommend his services for repairs.

craig little

14:33 05 Dec 19

Dowell Equipment Services has become the only service provider I will use. They provide quick reliable service, they are friendly, honest and reasonably priced.

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