Google Rating

4.9

Based on 276 reviews

Dowell Equipment Services

4.9

Brad Hevenor

21:20 30 Nov 22

The service tech was professional and fixed the oven in a timely matter, very good results

Deborah Roukema

20:31 30 Nov 22

Prompt reply, professional service, well priced.

Amerah E

18:41 29 Nov 22

Five stars! Very thorough analysis to help understanding the issue. Amazing customer service and highly reasonable fees. Would highly recommend to anyone.

David Atkinson

23:40 23 Nov 22

Excellent communication with Jennifer at the office . Problem was quickly identified and a quote provided by Beau.Part immediately ordered and repair date set up. Would recommend this company.

Jill Fowler

17:18 21 Nov 22

Beau is fantastic so is Jessica who fitted me in early Monday after I had a flooded kitchen on the weekend. Beau diagnosed & fixed the problem quickly at a reasonable price. I am forever grateful!

Becky Jo Schindler

14:27 21 Nov 22

Professional friendly on time clean and fast

Amanda Liotta

22:05 18 Nov 22

After the service call and due to our fridge still being in warranty, it made sense to go with the manufacturer. However, the service guy was so helpful I wish I could have used him!

Tori Berk

16:23 18 Nov 22

Our 2.5 year old Kitchen-aid oven gave out on us and Dowell was so helpful start to finish. It wasn’t an easy fix but they were able to get it up and running again for us. It was a 10/10 customer experience and we would absolutely use them again and reccomend them to friends.

Sara Marshall

19:10 17 Nov 22

My experience with Dowell was great. From my first call to the finished work. Beau, the technician did a great job. He arrived within the window of time I was scheduled, he was friendly, he informed me of what he was doing and the cost as he went. He was prepared with the part that was needed to fix my oven and he worked efficiently. I would definitely use their services again.

Dominic De Sando

18:35 16 Nov 22

Very professional service from start to finish. Thank you for all your help getting our dishwasher fixed! 10/10!

Aimee Vodden

00:20 11 Nov 22

Thank you Beau!!! Amazing job!! Very impressed !!! we were out a washing machine for over a month tried a guy before who wasted our time... Beau came with everything he needed to fix our washing machine in no time! Will use this company again!!

John Gross

16:29 09 Nov 22

Great fast service. Very friendly ,both the office staff and repair man

Wendy Maurice

20:28 07 Nov 22

Loved everything about their level of service from the first phone call to the service from Beau. Will definitely use again when the need arises.

Linda Dixon

21:13 04 Nov 22

Beau arrived on time and did an assessment of the problem with our fridge. He determined the issues and provided an estimate which was reasonable. It included parts and labour. He completed the service and repair and cleaned up everything. One day later the fridge is working perfectly. Highly recommend Dowell!

Shelley Richardson

20:48 28 Oct 22

Jessica was very helpful and patient. Beau was very thorough and very informative. Dryer fixed, need a new fridge but ok with that.

Kimberley Williamson

22:56 27 Oct 22

Excellent service!! Quick and correct assessment of problem. Repair promptly completed.Definitely will use this service again if necessary.

Julie Dorssers

18:43 27 Oct 22

Got an appointment quickly and was very pleased with service.

Patti Newman

11:27 27 Oct 22

Would refer Dowell Services to anyone. Exceptional.

Terry Costello

16:39 25 Oct 22

Fast, efficient, professional & very friendly.A pleasure!

Joann Richardson

17:48 19 Oct 22

Excellent service, friendly and very knowledgeable.

R Lance Ceaser

14:17 19 Oct 22

Quick, responsive and very courteous.

Jeff McClinchey

14:24 18 Oct 22

We previously had used Dowell's services for our Dryer and it was great, so we had them come again when our Washer was done. Again, outstanding service. A wonderful company. I wouldn't hesitate to call on them or recommend them.

Ralph Topp

15:06 13 Oct 22

Confidence instilled in the customer right from the very start beginning with the internet, office communication and the repair.

Melissa Dunphy

20:11 07 Oct 22

On time, friendly, and went out of their way to get the best deal on replacement parts. I will definitely use them again and refer them to my friends.

Habib AH

13:27 06 Oct 22

Service was great and friendly. Everything was completed on time and I would definitely recommend them to others in the future. Thank you!

Mary Collier

14:27 03 Oct 22

Friendly, efficient, and on time. I would use them again.

Pete Murray

03:32 25 Sep 22

Prompt, friendly and very professional. Informative about repairs, honest. I will definitely use their services again.

Catherine Dallas

16:34 15 Sep 22

Thanks for clearing the drain! As previously, the tech was pleasant and efficient. The office staff as well and service very prompt. Will call again!

B K

02:03 09 Sep 22

Fat, friendly, and knowledgeable. We had a tech come out last year to do a repair on my mother’s higher end Bluestar range.

Frank Jessop

20:08 08 Sep 22

The first service call needed parts to fully repair our stove top. The parts were ordered and a follow up scheduled. It was competed as planned and its working great. Thank you again.I highly recommend your services.

kara Jenner

15:56 07 Sep 22

I saw the reviews on this company and called them right away. I was very impressed with their customer service. Jessica and Beau were so help in a stressful situation. I thought I would have to replace my washer and they were so great and made the repairs quickly. Thank you so much. I appreciate your help and your amazing service.

glenna shaw

22:08 06 Sep 22

Thank you so much Beau from Dowell Equipment Services. You were awesome, quick and informative. Dowell Equipment Services fit me in as quickly as possible over a holiday weekend to have my freezer looked at for repair. I will share your business with those seeking repair services! Thank you as well to Jessica for answering to doing a top notch service to get me in!

mary ma

18:08 02 Sep 22

I like to send my thank you to Jessica for her phone consultation today with some ideas to fix my problem,. I needed a washer cleaning services, they do not offer but she spent time to provided some great ideas. I even did not expect Jessica call me back after my they missed my initial call. Jessica and dowell, you are the best. Maria

Grace Van Harten

16:20 02 Sep 22

Beau went beyond just a service call to make an upgraded repair of a manufacturing defect. He's amazing.

Sasha Scott

15:08 24 Aug 22

I had such a great experience with Dowell. I filled out online form and was contacted within the hour to book a visit. The person that called to book was lovely and helpful. But the real hero here was Bill the technician that came later that same afternoon to help service the freezer drawer. When the parts required weren’t available he worked hard for hours to fix the issue. He was so helpful and friendly. He did a fantastic job!!! I would recommend Dowell and Bill especially. Thank you!

Stephen Karchut

13:43 24 Aug 22

Quite the amazing team at Dowell, definitely recommend them.

Hayden Woodley

18:37 23 Aug 22

You can tell the bad reviews are more about the person reviewing than the company. Jessica and Beau were extremely helpful, honest, and proactive. Couldn’t recommend them more highly.

Margo Collver

15:26 19 Aug 22

Very pleased with our service from Dowell Equipment. Highly recommend.

sukhbir cheema

19:05 17 Aug 22

very nice and professional people in future again I will use there services

Laura Rochford

15:06 05 Aug 22

On the first visit to check out what was going on we had Bill come out. He was punctual, nice and did a great job even explaining to my very curious kids what he was doing. He then told us how much the parts would cost and labour and we had him come back a week later. When he returned with the parts he needed, Beau also came along. Again they were on time, super friendly and even let the kids take peak into the freezer. They were fast and everything was fixed and is working well. We would highly recommend Dowel to anyone who needs a repair!

Lorie Johnston

17:30 02 Aug 22

Great service! Fast, professional and friendly. Beau and Jessica were great to deal with. We would highly recommend DES!

Carol Wigle

20:35 28 Jul 22

Problem fixed in 10 minutes.

Rene Kirmse

16:27 27 Jul 22

Excellent service! The repair was done quickly and the technician did an excellent job of explaining the problem and the solution!

P C (97xlf150)

05:58 27 Jul 22

Quick service. Accurate diagnosis and honest opinion on whether the repair was worth the cost. Totally professional. Will use again.

Marg Bowley

15:14 25 Jul 22

This is a true and honest business, they were upfront regarding cost and did not quit till they had an answer to the problem. We will be calling on their services for other issues with appliances, if and when needed.

Cathy Smith

13:35 25 Jul 22

We were super impressed with Dowell Equipment Services! From the moment we called and spoke with Jessica who was responsive and personable to the excellent service we received from the conscientious and affable owner, Beau - everything was top notch! Great service and communication, arrived early in the time frame; with texts, calls and/or emails to keep us informed. Highly recommend!

Mary Grant

11:24 06 Jul 22

The response was quick - as was the diagnosis and we couldn't me more pleased...thank you so much

Chris McNorgan

18:06 05 Jul 22

Appreciated that they arrived promptly within the service window and clearly explained the problem and the fix. They arrived with all necessary parts on-hand for issues with two appliances and were in and out in an hour or less.

Nancy Hoevenaars

18:50 04 Jul 22

Great service. Beau is an honest and competent guy. We trust his advice. Thanks, Beau!

li HUANG

16:08 29 Jun 22

Excellent staff and on site service, honest, prompt, highly skilled. Thank you!

gwen shantz

19:36 23 Jun 22

I just had Dowell Equipment Services out to fix my refrigerator/freezer. Dave and his assistant found the problem in quick order. I would highly recommend them. Thanks guys.

Mary-Jane Burns

15:05 14 Jun 22

Dowell Equipment communication is clear and concise. They work in a timely manner and they do a thorough inspection all while providing all of the appropriate and important details. The Gentlemen in which I had service my appliances were pleasant and efficient. I have had three appliances serviced by this company to date, and all three were fixed at a reasonable cost. I would most definitely use Dowell Equipment again if need be.

Ryan Zammit

18:19 29 Apr 22

Beau came and diagnosed the problem with my dishwasher and provided a quick fix. He left me assured and confident in their work.

Jane Edwards

13:45 11 Apr 22

Excellent customer service! Jessica was friendly and thorough in booking an appointment. There was timely communication as to when they would arrive and the service was friendly and efficient. I highly recommend calling Dowell Equipment Services for appliance repair.

Robert Graves

14:35 03 Apr 22

Very polite and knowledgeable. Fixed our washer and dryer. Works great now.

Jamie Davis

16:53 31 Mar 22

Prompt service, friendly and knowledgeable servicemen, who got my washer up and running again in no time. Great experience!

Frank Mifsud Sr

17:00 30 Mar 22

Excellent work performance, very knowledgeable and knowhow.

David Cappadocia

18:25 25 Mar 22

Great service! Fixed our drier and oven. Would recommend and use again.

Craig Pike

20:19 24 Mar 22

Really nice, respectful and knowledgeable. I felt that I got great value for the service given the price. I trust them and their service.

Jim Fisk

00:18 17 Mar 22

Much to our distress, the Ice Maker in our 10 year old refrigerator failed.After doing a bit of Googling and checking reviews, we called Dowell Equipment Services. Jessica was very helpful. She took all our info and even identified that replacement parts were available for order. She set us up with a service appointment one week later.Beau arrived (with a trainee) on time, explained what his diagnostic procedure would be and went to work. As expected, the Ice unit itself had failed and had to be ordered.The appointment to install the replacement unit was set for the next week.Again, Beau (and the trainee) arrived on time and quickly completed swapping the units.As promised, after about 24 hours, the ice bucket was starting to fill up with ice.We were very happy with the quality of work and will certainly use Dowell if necessary in the future.

Christopher Runciman

15:02 05 Mar 22

Beau and Matt were friendly professional and very courteous and successfully fixed our dishwasher saving us having to replace it. Highly recommend.

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