Google Rating

4.9

Based on 304 reviews

Dowell Equipment Services

4.9

Charlene Clarke

18:55 12 Jan 23

Excellent customer service, my request was answered and handled, in less than an hour I was able to solidify a service call. The technician was quick and thorough. They make payments very easy. SUPERB!

Bradley Gleed

15:33 10 Jan 23

Tech always professional and thorough by sharing information on the process for diagnosis as well as most economical way to repair replace. Never tries to convince you to perform unnecessary service and advises you of best path to take based on your best interest and not his. Highly recommend.

Jessica Hilborn

20:41 09 Jan 23

We were very impressed with the service provided by Beau/Jessica and their team.Returned phone calls and scheduled appointments mean so much today as a customer.Great job Team - thank you for fixing the dryer for us and the amazing service!

Marshal Hemmings

15:54 06 Jan 23

Excellent company, highly recommend! Used Dowell twice and both times their team was professional, friendly, and knowledgeable. From scheduling the appointments, to having my appliances diagnosed & repaired everything met or exceeded my expectations. Pricing was fair, especially given how well all phases of my service call were handled. Techs that arrived wore booties, were courteous, and were an efficient & effective team. Can’t say enough about these folks, had to give them a shout out. Keep up the excellent work!

Wilson Mor

21:51 05 Jan 23

Very impressed by the reps at Dowell Equipment Services. I found them to be open and responsive to my questions, and supportive about options to repair/replace our fridge. Would definitely call them again for other repair services down the road.

Stacey Kemp

20:19 04 Jan 23

Fast, reliable and professional service

Glen McAfee

16:22 30 Dec 22

Easy to schedule, clearly explained issue and a fair price. Thanks! Will use them again, highly recommended.

Sar Hofer

18:38 29 Dec 22

So helpful, kind, and got the job done! went beyond to help w another issue as well 🙂

nerd pill

20:40 28 Dec 22

Professional kind quick service. Will call them again and recommend to friends.

Dave Wilkins

17:11 28 Dec 22

Contacted Dowell Equipment Services just before Christmas and were very prompt in getting back to us.Were able to not only diagnose the issue but had the parts in stock to get us up and running.Would definitely recommend them and use them again in the future.

Joe Rylett

01:45 23 Dec 22

Excellent Team! They had my stove diagnosed and fixed in no time and even saved me a ton of money my good old fashion repair instead of just replace! These folks know what they're doing. I never leave reviews but they are fantastic! Thank you again!

Cindy Kissau

18:28 14 Dec 22

Excellent service. Quick to come out and diagnose and able to return within the week to replace parts. Also looked at another appliance to diagnose problem. Friendly and knowledgeable.

Tammie Smith

14:57 14 Dec 22

My dishwasher stopped working, and even though Bo could not fix it. (He did everything that he could)Bo and Jessica were nice and very friendly.

Micah Church

17:30 12 Dec 22

I 100 percent recommend Beau and his team. The professionalism and honesty are top notch. 2 years ago Beau came out when we had an issue with our dryer. He charged a reasonable price and it is still working well to this day. Just last week our front load washer drum became lodged and would not spin. We called him up and he came out for a service call. He was very upfront and said he could do the repair but that in his opinion its better get a new one as the repair is costly and a new machine would be a few hundred more. I always appreciate when someone who could be making more money off me looks out for my families best interest, instead of looking for money for themselves. I will always recommend Beau.

glen winegarden

12:14 10 Dec 22

Beau and Brian were great with the service call. They were considerate and well mannered using boot covers indoors and explaining everything during the examination. I highly recommend using their service. Thank you.

Alframpton27 Frampton

22:38 06 Dec 22

Great service ,on time knowledgeable , and efficient, would recomend this service 100%

Kyle Childerhose

21:10 06 Dec 22

Got back to us super quick, very knowledgeable.

Stacey Barager

18:34 05 Dec 22

Very courteous and very friendlyThey responded to my request extremely quickly with very friendly service my washer was looked at same day awesome and fixed in a very timely manner. Very professional and I would totally recommend Dowell Equipment Services.

Brad Hevenor

21:20 30 Nov 22

The service tech was professional and fixed the oven in a timely matter, very good results

Deborah Roukema

20:31 30 Nov 22

Prompt reply, professional service, well priced.

Amerah E

18:41 29 Nov 22

Five stars! Very thorough analysis to help understanding the issue. Amazing customer service and highly reasonable fees. Would highly recommend to anyone.

David Atkinson

23:40 23 Nov 22

Excellent communication with Jennifer at the office . Problem was quickly identified and a quote provided by Beau.Part immediately ordered and repair date set up. Would recommend this company.

Jill Fowler

17:18 21 Nov 22

Beau is fantastic so is Jessica who fitted me in early Monday after I had a flooded kitchen on the weekend. Beau diagnosed & fixed the problem quickly at a reasonable price. I am forever grateful!

Becky Jo Schindler

14:27 21 Nov 22

Professional friendly on time clean and fast

Amanda Liotta

22:05 18 Nov 22

After the service call and due to our fridge still being in warranty, it made sense to go with the manufacturer. However, the service guy was so helpful I wish I could have used him!

Tori Berk

16:23 18 Nov 22

Our 2.5 year old Kitchen-aid oven gave out on us and Dowell was so helpful start to finish. It wasn’t an easy fix but they were able to get it up and running again for us. It was a 10/10 customer experience and we would absolutely use them again and reccomend them to friends.

Sara Marshall

19:10 17 Nov 22

My experience with Dowell was great. From my first call to the finished work. Beau, the technician did a great job. He arrived within the window of time I was scheduled, he was friendly, he informed me of what he was doing and the cost as he went. He was prepared with the part that was needed to fix my oven and he worked efficiently. I would definitely use their services again.

Dominic De Sando

18:35 16 Nov 22

Very professional service from start to finish. Thank you for all your help getting our dishwasher fixed! 10/10!

Aimee Vodden

00:20 11 Nov 22

Thank you Beau!!! Amazing job!! Very impressed !!! we were out a washing machine for over a month tried a guy before who wasted our time... Beau came with everything he needed to fix our washing machine in no time! Will use this company again!!

John Gross

16:29 09 Nov 22

Great fast service. Very friendly ,both the office staff and repair man

Wendy Maurice

20:28 07 Nov 22

Loved everything about their level of service from the first phone call to the service from Beau. Will definitely use again when the need arises.

Linda Dixon

21:13 04 Nov 22

Beau arrived on time and did an assessment of the problem with our fridge. He determined the issues and provided an estimate which was reasonable. It included parts and labour. He completed the service and repair and cleaned up everything. One day later the fridge is working perfectly. Highly recommend Dowell!

Shelley Richardson

20:48 28 Oct 22

Jessica was very helpful and patient. Beau was very thorough and very informative. Dryer fixed, need a new fridge but ok with that.

Kimberley Williamson

22:56 27 Oct 22

Excellent service!! Quick and correct assessment of problem. Repair promptly completed.Definitely will use this service again if necessary.

Julie Dorssers

18:43 27 Oct 22

Got an appointment quickly and was very pleased with service.

Patti Newman

11:27 27 Oct 22

Would refer Dowell Services to anyone. Exceptional.

Terry Costello

16:39 25 Oct 22

Fast, efficient, professional & very friendly.A pleasure!

Joann Richardson

17:48 19 Oct 22

Excellent service, friendly and very knowledgeable.

R Lance Ceaser

14:17 19 Oct 22

Quick, responsive and very courteous.

Jeff McClinchey

14:24 18 Oct 22

We previously had used Dowell's services for our Dryer and it was great, so we had them come again when our Washer was done. Again, outstanding service. A wonderful company. I wouldn't hesitate to call on them or recommend them.

Ralph Topp

15:06 13 Oct 22

Confidence instilled in the customer right from the very start beginning with the internet, office communication and the repair.

Melissa Dunphy

20:11 07 Oct 22

On time, friendly, and went out of their way to get the best deal on replacement parts. I will definitely use them again and refer them to my friends.

Habib AH

13:27 06 Oct 22

Service was great and friendly. Everything was completed on time and I would definitely recommend them to others in the future. Thank you!

Mary Collier

14:27 03 Oct 22

Friendly, efficient, and on time. I would use them again.

Pete Murray

03:32 25 Sep 22

Prompt, friendly and very professional. Informative about repairs, honest. I will definitely use their services again.

Catherine Dallas

16:34 15 Sep 22

Thanks for clearing the drain! As previously, the tech was pleasant and efficient. The office staff as well and service very prompt. Will call again!

B K

02:03 09 Sep 22

Fat, friendly, and knowledgeable. We had a tech come out last year to do a repair on my mother’s higher end Bluestar range.

Frank Jessop

20:08 08 Sep 22

The first service call needed parts to fully repair our stove top. The parts were ordered and a follow up scheduled. It was competed as planned and its working great. Thank you again.I highly recommend your services.

kara Jenner

15:56 07 Sep 22

I saw the reviews on this company and called them right away. I was very impressed with their customer service. Jessica and Beau were so help in a stressful situation. I thought I would have to replace my washer and they were so great and made the repairs quickly. Thank you so much. I appreciate your help and your amazing service.

glenna shaw

22:08 06 Sep 22

Thank you so much Beau from Dowell Equipment Services. You were awesome, quick and informative. Dowell Equipment Services fit me in as quickly as possible over a holiday weekend to have my freezer looked at for repair. I will share your business with those seeking repair services! Thank you as well to Jessica for answering to doing a top notch service to get me in!

mary ma

18:08 02 Sep 22

I like to send my thank you to Jessica for her phone consultation today with some ideas to fix my problem,. I needed a washer cleaning services, they do not offer but she spent time to provided some great ideas. I even did not expect Jessica call me back after my they missed my initial call. Jessica and dowell, you are the best. Maria

Grace Van Harten

16:20 02 Sep 22

Beau went beyond just a service call to make an upgraded repair of a manufacturing defect. He's amazing.

Sasha Scott

15:08 24 Aug 22

I had such a great experience with Dowell. I filled out online form and was contacted within the hour to book a visit. The person that called to book was lovely and helpful. But the real hero here was Bill the technician that came later that same afternoon to help service the freezer drawer. When the parts required weren’t available he worked hard for hours to fix the issue. He was so helpful and friendly. He did a fantastic job!!! I would recommend Dowell and Bill especially. Thank you!

Stephen Karchut

13:43 24 Aug 22

Quite the amazing team at Dowell, definitely recommend them.

Hayden Woodley

18:37 23 Aug 22

You can tell the bad reviews are more about the person reviewing than the company. Jessica and Beau were extremely helpful, honest, and proactive. Couldn’t recommend them more highly.

Margo Collver

15:26 19 Aug 22

Very pleased with our service from Dowell Equipment. Highly recommend.

sukhbir cheema

19:05 17 Aug 22

very nice and professional people in future again I will use there services

Laura Rochford

15:06 05 Aug 22

On the first visit to check out what was going on we had Bill come out. He was punctual, nice and did a great job even explaining to my very curious kids what he was doing. He then told us how much the parts would cost and labour and we had him come back a week later. When he returned with the parts he needed, Beau also came along. Again they were on time, super friendly and even let the kids take peak into the freezer. They were fast and everything was fixed and is working well. We would highly recommend Dowel to anyone who needs a repair!

Lorie Johnston

17:30 02 Aug 22

Great service! Fast, professional and friendly. Beau and Jessica were great to deal with. We would highly recommend DES!

Carol Wigle

20:35 28 Jul 22

Problem fixed in 10 minutes.

Rene Kirmse

16:27 27 Jul 22

Excellent service! The repair was done quickly and the technician did an excellent job of explaining the problem and the solution!

P C (97xlf150)

05:58 27 Jul 22

Quick service. Accurate diagnosis and honest opinion on whether the repair was worth the cost. Totally professional. Will use again.

Marg Bowley

15:14 25 Jul 22

This is a true and honest business, they were upfront regarding cost and did not quit till they had an answer to the problem. We will be calling on their services for other issues with appliances, if and when needed.

Cathy Smith

13:35 25 Jul 22

We were super impressed with Dowell Equipment Services! From the moment we called and spoke with Jessica who was responsive and personable to the excellent service we received from the conscientious and affable owner, Beau - everything was top notch! Great service and communication, arrived early in the time frame; with texts, calls and/or emails to keep us informed. Highly recommend!

Mary Grant

11:24 06 Jul 22

The response was quick - as was the diagnosis and we couldn't me more pleased...thank you so much

Chris McNorgan

18:06 05 Jul 22

Appreciated that they arrived promptly within the service window and clearly explained the problem and the fix. They arrived with all necessary parts on-hand for issues with two appliances and were in and out in an hour or less.

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