This is the 3rd time this year that our approx 9 yr old washing machine stopped working. Such a major inconvenience, but Dowell Equipment Services we're very quick, understanding and compassionate in our time of need. Now, we couldn't change the waiting time on part(s), no one can. But, as soon as it came in Beau was here fixing our washing machine. We trust them, as no was home the day they were able to repair it. We are so thankful for their hard work, understanding, dedication to their customers. They will be the first one we call (knock on wood) if we ever need them again!!! Donna & Carrie